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Discover the Power of Generative AI with Our Virtual Assistant!
Our virtual assistant is now powered by state-of-the-art generative artificial intelligence (AI), making it more intuitive and capable of understanding complex questions and scenarios. It can provide support for your questions related to the following departments 24/7/365:
- Academic Advising Center
- Admissions & Recruitment
- Disability Resources Center
- Information Technology Help Desk
- Registrar鈥檚 Office
- Student Financial Services
Here are some tips to get the most out of your experience!
Ask Detailed Questions
Our virtual assistant is designed to understand full sentences and natural language questions. It works best when you ask a complete question instead of using just a few keywords, like you would in a search engine.
To get the most helpful response, try starting your question with words like who, what, where, when, how, or why.
Feel free to provide as much detail or context as you can鈥攎ore information helps the chatbot give you a more accurate and useful answer.
Request Explanations or Summaries
If you鈥檇 like a concept or process explained, ask for a detailed breakdown. Alternatively, request a summary for a concise overview.
Be Specific鈥ut Limit Identifying Details
The virtual assistant cannot access account-specific or personal information but learns from keywords to provide relevant information and links.
Check the Links
When available, you will be provided with links to additional information regarding your inquiry. These will appear at the bottom of your chat window and will be updated with each question you ask.
Provide Feedback
If the virtual assistant’s response doesn鈥檛 meet your needs, let it know. You can ask for clarification, rephrasing, or additional details.
Check back often
Our virtual assistant is always learning! If you don’t get the information you need, try rephrasing your question or check back in a few days. It might have learned something new.
Want to speak with a human?
You can say “agent” and select the department you want. If a live agent is available, you can connect with them. If not, you will be asked to fill out a contact form with your name, email, and detailed inquiry. A team member will get back to you within two business days, usually sooner.